KnowledgeConsole · AI Knowledge Management
Your company knowledge,
intelligently linked
We help companies make documents, ticket data and expert knowledge from every department usable. Your team asks questions in plain language and gets answers with sources. If there is no supporting evidence, the KnowledgeConsole says exactly that instead of guessing.
Initial situation
The knowledge is there.
Just not when you need it.
Guidelines are stored on network drives, project knowledge in Confluence, solutions are buried in old tickets, and much of it exists only in the minds of experienced colleagues. Anyone looking for an answer either asks around or spends a long time searching. When a colleague leaves the company, their knowledge often goes with them.
General AI chatbots are only of limited help here. They formulate convincing answers, even if they lack the necessary foundation. However, in controlling, quality management, on the machine, or in customer service, an incorrect answer can quickly become very costly.
Use cases
Enterprise knowledge management for every department
The KnowledgeConsole is not tied to any specific department. It creates added value wherever processes, rules, or experiential knowledge count. Here are six examples of how companies can use it:
Your use case isn't listed?
These use cases are just examples. In principle, the KnowledgeConsole has no limits: wherever knowledge sits in documents or in your employees' heads, it makes that knowledge usable.
HR
Internal IT support
Internal policies
Procurement
Sales and proposal management
Construction and project delivery
International sites
Why the KnowledgeConsole
More than a chatbot: knowledge you can trust
Many AI assistants formulate an answer even when the basis is missing. The KnowledgeConsole takes a different approach: it shows you what an answer is based on and how reliable it is. At the same time, your team's ratings act as a continuous audit of knowledge quality, as every piece of feedback shows where knowledge is missing or needs refining. This way, your knowledge base keeps improving.
No answer without a source
The KnowledgeConsole answers only on the basis of your stored documents. If there is no matching source, it says so openly instead of inventing an answer.
You can see how reliable an answer is
Every answer is labelled: confirmed by multiple sources, uncertain or contradictory. You define how strict the rules are, for example how many sources must confirm a statement.
Contradictions become visible
If two sources contradict each other, the KnowledgeConsole flags it instead of silently choosing one. It also checks new knowledge against the existing knowledge base.
Bring in expert knowledge where it matters
Your subject-matter experts add missing knowledge via text or voice, directly at the question where it was missing. This knowledge stays labelled as expert knowledge, so it is always clear what comes from documents and what comes from people.
Features
All features at a glance
Many sources, one knowledge base
Folders, SharePoint, cloud storage, Confluence, Jira and other sources as needed.
Always up-to-date
The KnowledgeConsole automatically incorporates new and changed documents, for example on an hourly or daily basis.
Quality check during data entry
Documents without usable content will not be imported. This keeps your knowledge base clean.
Jump to the source in one click
Each answer leads directly to the relevant section in the original document.
Knowledge areas and access rights
Configurable role-based access rights determine who sees which knowledge. Service sees service knowledge, controlling sees its policies.
One-click feedback
With a “thumbs down”, an unsuitable answer goes straight to your experts, together with the question and sources.
Voice input
Speak your knowledge instead of typing it. Ideal for the workshop, the warehouse or on the go.
Multilingual
Questions and answers are translated instantly, so international sites can use the same knowledge base.
Tailored to you
We build every KnowledgeConsole to your requirements. You get exactly the features, sources and formats you need.
Implementation
Your KnowledgeConsole in 4 steps
We support you from the initial analysis through to roll-out in your day-to-day work: structured, transparent and practical. Consulting and implementation from a single source, tailored to your departments, processes and IT requirements.
Together, we identify where knowledge is needed, where it is stored today and who should work with it.
Based on the analysis, we create a tailored concept and a clear roadmap, so you always know which steps are planned and which goals will be achieved.
Our experts implement the solution in a practical way and integrate it seamlessly into your existing systems, ensuring smooth and efficient operation.
After roll-out, we continuously monitor performance and optimise the solution to ensure maximum value and long-term success.
In your cloud
Deployment and operation in your own cloud environment, e.g. on Azure, AWS, GCP, Hetzner, IONOS or other providers.
Managed by BCMtec
Operation in a dedicated cloud tenant, set up and managed by BCMtec. No infrastructure of your own required.
On-premises
Runs entirely on your own servers. Your data stays within your network, ideal for highly sensitive information.
Deployment
Deployment in line with your IT policies
You decide where the KnowledgeConsole runs and where your data is stored: secure and seamlessly integrated into your IT landscape.
FAQ
Frequently asked questions about the KnowledgeConsole
The KnowledgeConsole is an AI knowledge management solution by BCMtec. It brings your company's knowledge together in one place and answers your team's questions in plain language. Every answer is backed by a source.
A general-purpose chatbot answers even when it lacks a reliable basis. The KnowledgeConsole answers only on the basis of your documents, shows where the information was found and indicates how reliable an answer is. If there is no supporting evidence, it says so openly.
For any area where processes, rules or expert knowledge matter, for example service, finance, quality management, project management, HR or procurement. Together, we identify in the analysis phase which areas will deliver the greatest value for you.
For example local folders, SharePoint, cloud storage, Confluence and Jira. We tailor the supported file formats and additional systems to your needs.
Configurable role-based access rights let you define which knowledge areas are visible to whom.
Yes. Every user can rate answers. Your subject-matter experts add missing knowledge via text or voice. The KnowledgeConsole checks new knowledge against the existing knowledge base and flags contradictions.
Yes. Questions and answers can be translated instantly. For less common languages, we review the quality together with you.
No. The KnowledgeConsole complements your existing systems, so there is no need to switch systems.
That depends on the deployment model: in your own cloud, in a dedicated tenant managed by BCMtec or fully on-premises at your site. Whatever the model, we work in compliance with the GDPR.
© 2026 BCMtec GmbH
Innovate.
Integrate.
Elevate.
BCMtec
start
About Us
career
contact
Contact
Social